Shipping policy

Last Updated: August 24, 2026

At Hiloptic, we aim to make ordering your pet travel essentials simple and reliable.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for your order to be processed, prepared, and handed over for shipment.

Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

Shipping & Delivery

Delivery times vary depending on your destination, selected shipping method, carrier, customs procedures, and circumstances outside our reasonable control.

Delivery estimates displayed during checkout should be considered estimates unless expressly stated otherwise.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping or another shipping promotion is available, applicable conditions will be displayed on our website or during checkout.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active.

Delivery Delays

Occasional delays may occur because of carrier disruptions, severe weather, customs procedures, public holidays, strikes, incorrect delivery information, or circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that delivery information can be changed after processing or shipment has begun.

International Orders

International shipments may be subject to customs procedures, duties, taxes, or other charges depending on the destination.

Where applicable and unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

Include your order number and clear photographs of the product and packaging where appropriate so we can review the issue.

Lost Packages

If your shipment appears to have been lost during transit, contact us so we can review the available tracking information and assist with the appropriate next steps.

Nothing in this Shipping Policy limits mandatory consumer rights available under applicable law.